Service areas
Four zones, published response times
Most trades companies say "islandwide" and leave it there. Here are our zones and the response windows we actually commit to — 96% hit rate last year.
| Zone | Emergency | Scheduled |
|---|---|---|
| Central — CBD, Bugis, River Valley, Tanjong Pagar | 60 min | Same day |
| North — Bishan, Ang Mo Kio, Yishun, Sembawang, Punggol | 75 min | Next day |
| East — Bedok, Tampines, Changi, Pasir Ris, Sengkang | 75 min | Next day |
| South — Jurong, Bukit Batok, Clementi, HarbourFront, Sentosa | 90 min | Next day |
Response times start from the call being answered. Emergency surcharge applies 10pm–6am (fixed and disclosed before we dispatch).
Covered estates & towns
- Ang Mo Kio
- Bishan
- Bukit Batok
- Bukit Timah
- Bedok
- Changi
- Clementi
- Hougang
- Jurong
- Kovan
- Punggol
- Queenstown
- Sengkang
- Serangoon
- Tampines
- Toa Payoh
- Woodlands
- Yishun
Offices & commercial
We service offices, F&B outlets, gyms and medical suites across all four zones, with after-hours access arrangements for locked buildings. Commercial contracts get a named account manager and a standing SLA.